Refund Policy

task_altWhen you get a refund

• Item never delivered — no tracking movement for 7 days or the parcel never arrived.
• Wrong item — different model, capacity, colour or variant.
• Not as described — undisclosed damage, replaced parts, battery health or PTA status different from the listing and its condition checklist.
• Not working — dead on arrival, will not charge, faulty screen, ports or camera.
• Locked or blocked — iCloud / Google lock, carrier lock or blocked IMEI.
• Counterfeit — replica sold as an original brand.
• Seller cancelled — the seller fails to ship within the handling time.

paymentsHow much is refunded

timerHow long it takes

1. Raise the dispute inside the inspection window — 48 hours for phones, tablets, laptops and cameras; 72 hours for desktop PCs and consoles.
2. Escrow is frozen instantly and the seller responds within 48 hours.
3. Direct settlement window: 3 days. Otherwise a ListKr officer decides in 3–5 business days.
4. If a return is ordered, it must be dispatched within 3 business days and is checked on arrival.
5. Approved refunds are paid within 5 business days of the decision.

account_balanceHow the money comes back

• Back to the original payment method — bank transfer, card or wallet used at checkout.
• Or instantly into your ListKr Wallet, if you prefer, for use on the next order.
• Bank refunds normally settle in 3–5 business days after approval.
• Refunds are always paid to the buyer’s own verified account — never to a third party.

local_shippingReturn conditions

• Ship only through the courier assigned in the case thread.
• The gadget must be complete — box, charger, cables and any accessories promised in the ad.
• Remove all account locks (iCloud, Google, Mi, PSN, Xbox) before returning.
• The unit must be in the same condition it arrived; no repairs, flashing or part swaps.
• A refund is issued only after the return is delivered and inspected.

blockWhat is not refundable

• Change of mind, or finding the same gadget cheaper elsewhere.
• Wear, marks and faults that were disclosed in the ad, photos or condition checklist.
• Damage caused after delivery, including opening or repairing the device.
• Normal battery ageing that matches the stated battery health.
• Membership and featured-ad plan fees once the promotion has started — see Pricing Plans.
• Any deal settled in cash or outside ListKr Escrow — these carry no protection at all.

sports_esportsGaming ID’s

Gaming account orders follow the same escrow flow with a 24-hour inspection window and a 24-hour payout hold. A refund is issued if the login details are wrong, the account is recovered by the original owner, or the account does not match the ad. Sharing login details outside the escrow portal voids protection — see the Escrow Rules.

support_agentHow to claim a refund

1. Open My Ads → Orders or the order card in Messages.
2. Press Raise a Dispute, choose the reason and upload evidence (unboxing video is strongest).
3. Reply in the case thread if more proof is requested.
4. Track the decision and the refund status on the same order.

Something else? Report it from Report Ad / Profile or write to support@listkr.com.